If you are in a life-threatening or emergency medical situation, go to your nearest Emergency Room or call 911. If you are experiencing an urgent mental health crisis, please call your local Crisis Team, nationwide, 24/7 at 988. If you experience a mental health crisis in Massachusetts, you can call 1-877-382-1609 for urgent assistance.
Login to the patient portal:
MONDAY - FRIDAY: 10:00 AM - 5:00 PM
SATURDAY, SUNDAY, MA STATE HOLIDAYS: CLOSED
REFILL REQUESTS:
If you are a current active patient who has been seen by a provider at Towerlight Health and Wellness, you may request a refill of your medication through the Patient Portal link above.
We will only contact you if your refill request is denied. While we do try to approve refills as soon as possible, please allow at least 72 business hours for refill requests to be filled. This excludes weekends and Massachusetts state holidays.
Please check with your pharmacy to see if you have a medication “on hold” in the computer or refilled and ready for pick up first if you are unsure if you need a refill.
For direct referrals from Healthcare Professionals only (e.g., PCP, psychiatrist, step-down from higher LOC, Psychotherapist, LICSW, LMHC):
Please complete and fax THESE forms to submit a referral for your patient/client for outpatient psychiatric care with Towerlight Health and Wellness.
Please do not send protected health information (PHI) through standard email. If you cannot fax the forms, please call our office or complete the web form below to request an email invitation to submit the information through our secure message portal, encrypted by Zix.
Current wait-time for a routine intake appointment is: 7-14 calendar days (updated February 2026). Stepdowns will be seen sooner when specifically requested by referrer.
Referral must include (please attach):
1) Eval/Bio/Psych/Soc (Psychotherapist) or Copy of Physical/labs & med list (Medical/Psychiatry).
2) Signed Towerlight Health and Wellness Authorization for Release of Information form (in link above) for the patient’s care team.
3) Step-down referrals require: A course-of-stay note that includes the presenting event (brief HPI), hospital course, discharge diagnoses, medication changes with rationale, and a discharge safety and risk summary.
Do not use this form to send appointment requests (instead, make an appointment request HERE . Do not use this form if you are an existing patient with questions about your medical care, health concerns, health record, or billing information (use the PATIENT PORTAL).
Do not include confidential information, such as Social Security numbers, financial account numbers, credit card numbers, health insurance information, or medical information in this form.
If you are experiencing an emergency, call 911 or visit your nearest emergency room.
